Front Office Manager
Mercure Pattaya Ocean Resort - Pattaya, ชลบุรี ประเทศไทย
ประเภทงาน: Full-time
เงินเดือน: ฿45,000 - ฿60,000 per month (estimate)
Mercure Pattaya Ocean Resort is looking for an experienced Front Office Manager to lead our welcoming front of house team in Pattaya. In this role, you will oversee day-to-day reception operations, ensuring exceptional service standards and seamless guest arrivals. Key responsibilities: - Lead, mentor, and schedule the front desk and concierge teams. - Maintain high standards of customer service across check-in, check-out, and guest inquiries. - Handle guest feedback and resolve any issues promptly and professionally. - Monitor room inventory, arrivals, and liaise closely with housekeeping and reservations. - Implement and uphold brand standards, front office policies, and safety procedures. What we're looking for: - Proven experience as a Front Office Manager or Assistant Manager in a hotel environment. - Strong leadership, communication, and interpersonal skills. - Fluency in English and Thai, both spoken and written. - Proficiency in hotel property management systems. Apply through PattayaStaff and the employer will be in touch about the next steps.